Patient experience – national survey results

Patient Reported Experience Measure

In the summer of 2019, 493 Guy’s kidney patients kindly completed the Patient Reported Experience Measure (PREM).

National survey of kidney care

This is a national survey of kidney care in the UK – you may remember being asked to complete a yellow questionnaire either in the kidney clinic or in your dialysis centre.

The aim of the PREM survey is to help renal teams understand patients’ experience of care and to show where improvements can be made. The results of this survey have now been published and we were pleased to see that Guy’s scored the highest of all the London renal centres for overall patient satisfaction. We also had the highest response rate of all the London renal centres.

Our highest scores were in these sections:

  • Scheduling and planning of appointment times and consultations
  • Patient information
  • Access to the renal team (answering questions, contacting the team)
  • Privacy and dignity
  • Environment.

The results showed room for improvements in the following:

  • Transport
  • Needling with as little pain as possible
  • Shared decision making.

The areas where we do well and the areas where we need to improve are the same as most other renal centres across the country. Our aim is to work in partnership with patients to continually improve your experience; please let us know if you have any suggestions or would like to be involved in developing our services.

More information

Find out more, and download the report from Kidney Care UK at

The complete results can be accessed via the UK Renal Registry’s online data portal: